1. Coral should be floated in the tank or sump for a minimum of 10-15 minutes to allow the temperature in the bag to match that of the tank water. Turn off intense or bright lighting during this time. This will reduce heat transfer to the bag as well as help reduce any potential photoshock.
2. Carefully remove the coral from the bag; please handle the coral tissue as little as possible. Discard the bag water, DO NOT pour water from the bag in your aquarium.
3. Place the coral as low in the tank as possible, making sure to keep space between the new coral and other corals in the tank. Chemical warfare is invisible to the naked eye and should be considered when placing aquarium inhabitants.
4. Frags MUST be acclimated slowly to high lighting or different types of lighting. Leave the frag at a lower lighting level to begin with and over the course of 1-2 weeks it can be moved up until the desired location in the tank is reached.

A drip method can be employed for acclimation as well, however Aquarium Innovations finds that coral has excellent resilience and actually expends more energy acclimating to the constantly changing conditions in the bag while the water parameters change over the course of time in the shipping water. By placing coral directly into clean water with good parameters and keeping lighting dimmed, the coral can dedicate energy to acclimating to one new set of parameters, rather than variable conditions for a prolonged amount of time.

Coral is guaranteed to Live Arrive only when overnight shipped with a guaranteed 12:00 pm or earlier arrival time. We recommend having packages held at the closest FedEx location to you, this allows for the flexibility of personal pickup and an earlier receiving time. In this case, packages must be picked up no later than 10am; a pickup time any later will void the Live Arrive Guarantee. We are unable to guarantee home/office delivery times by the shipper or carrier, in the event of delayed delivery a claim must be filed directly with the shipper.

Should corals shipped overnight arrive DOA, we must be notified by phone within 2 hours of package pickup/receiving. A clear photo of the actual dead piece of coral must be E-mailed to aquariuminnovations (at) gmail (dot) com within 4 hours of receiving the shipment. Credit is granted towards your future order; credit is given at the discretion of Aquarium Innovations. No money back, charge back or refund checks issued if items arrive DOA. DOA procedure must be followed to be eligible. Credit expires 60 days from date of issuance. Shipping / packaging is not included in DOA policy.

Signature is required on ALL shipped orders. Aquarium Innovations is not responsible should the shipment be refused or if the customer misses the delivery. If the shipment is refused, compensation is voided and any shipping charges incurred to recover the package will be charged to you, with a 25% restocking fee. Aquarium Innovations is not responsible for shipping carrier delays, weather delays or acts of God.

Aquarium Innovations is not responsible for any unfavorable/favorable changes to frag(s). Each aquarium environment is different with varying lighting, water parameters, care, feeding etc.